What's the Difference between a Basic Implementation Full Implementation?

Our Basic Implementation Service includes 60-80 hours of our time spent on the following: Initial Discovery Process, Account Configuration, Custom Live Chat Button and Window Design, and 2 hours of Code Implementation consultation.

Our Full Implementation Service (recommended) includes all of the above - plus Web design integration code deployment on every page of your Website using commercially acceptable Server Side Includes methodology when possible - for a Hands-Free Implementation Experience.

"...Email is officially the WORST communications channel for customer service, according to research from eService provider Transversal?