What are MyLivePRO's Main Features?
For Your Organization
- Customized Client portal to manage your organization's account
- Customized Chat Buttons (including one for email signatures if using LiveELITE) and chat window
- Customized Intelli-sponse library configured with information that you provide
- Website Visitor Monitoring in Real-Time
- Lead Generation Routing to your On-site Membership Representatives
- Post-Chat Surevey to ensure visitor / prospect satisfaction
- Transcript Emails of all productive chat interactions
- Robust Reports
- Service Level Analysis (SLA Reports)
- Lead Conversion Tracking (optional)
For your Online Visitors / Prospects
- Professional, friendly, and personalized service from our Live Chat Membership Sales and Directory Virtual Assistants
- Proactive Chat Invitations driven by our unique Intelligent Rules Engine
- Push Capability allowing us to direct online prospects to certain pages to find the information they are looking for
- Post Chat Satisfaction Survey
- Options to Email Chat Transcripts to your visitors / prospects
Did You Know...
"...Email is officially the WORST communications channel for customer service, according to research from eService provider Transversal?